Report A Claim

Managing and Servicing Your Losses

A vital service provided to all our clients, claims management is more than simply monitoring claims- it’s managing them to minimize losses to productivity and profits. It is providing quality claims services, technical knowledge of coverage and clarity in communications for our customers when processing and analyzing their losses.

At Brown & Brown Empire State, we review all types of claims regularly. We pay particular attention to worker’s compensation claims, since they can have the greatest potential impact on your organization. Reserves are reviewed and analyzed for realistic values with the carriers.

More than simply processors, our claim specialists understand the complex procedures of processing a loss, as well as the effect claims have on loss experience and insurance costs. We make a difference you can feel and rely on for any claim situation.

Please contact one of our in-house claims professionals or follow the link to your provider to start the claims process.

Commercial Claims Contact Information:

Phone Number: 315-474-3374

Firstsort descending Last Email Extension
Christopher Oakley x260
Koketso Ratala x454
Linda Steffy x328
Rebecca Maxwell x390
Sarah Shaw x329

Links for reporting to a carrier directly:






Website | Payments | Claims

Claim Number: 1-800-252-4670

Payment Number: 1-800-322-1341



Crum And Forster
Crum And Forster


Fireman's Fund

Website | Payments | Claims

Claim Number: 1-888-347-3428

Payment Number: 1-866-386- 3932


Website | Payments | Claims

Claim Number: 1-800-628-0250

Payment Number: 1-866-232-6196

Harleysville Group



Website | Payments | Claims

Claim Number: 1-800-243-5860

Payment Number: 1-877-896-9320



Philadelphia Insurance





Website | Payments | Claims

Claim Number: 1-800-252-4633

Payment Number: 1-866-933-7287

Utica National




Emergency Response Companies

At Brown & Brown Empire State, we’re always thinking about the safety and protection of our clients. The following list of local business may be contacted in case of an emergency situation:


Home Power Systems 10 Adler Dr., East Syracuse, NY  315-234-2451
RB U’Ren Equipment   1120 Connecting Rd, Niagara Falls, NY  716-283-4466

Tree Services

Upstate NY Tree Service Syracuse, NY 315-426-8733
Native American Tree Inc 325 W 2nd St., East Syracuse, NY 315-438-8615
Empire Treescapes  112 Herbert St., Syracuse, NY   315-458-8456


Fradon Lock  Syracuse, NY  315-472-6988
Pascarella’s   Syracuse, NY      315-313-6570

Emergency Services Mitigation (EMS)

Property Restoration Syracuse, NY 315-454-0518
Servpro  Syracuse, NY    315-876-2691

Immediate action on a loss may be needed to safeguard life or property from further loss. Take pictures before moving or changing the scene, obtain witness information for later investigations and hold off on any permanent repairs until the carrier's adjuster has made contact with you.  Please report your loss as soon as possible either to the carrier directly on line or by phone, or to our own claims service representatives. This list of emergency services above is provided as a convenience to our customers, however Brown and Brown, Empire State does not make any representations or warranties regarding these services or products.