Personal Lines Account Representative

Job Summary: 

Brown and Brown Empire State is currently seeking a full time Personal Lines Account Representative to join its Syracuse, NY office.  Reporting to the Personal Lines Team Leader, this candidate will provide prompt and courteous service to agency customers regarding all of their personal insurance needs.

Primary Responsibilities: 
  • Respond to customer questions and requests; take orders and process changes, cancellations, renewals and new policies, etc. via customer phone calls and in-person visits.
  • Quote and propose additional policies for existing accounts to include preparing the quotations and reviewing with the customers as well as completing replacement cost evaluators to assist in determining replacement costs.
  • Respond to questions and requests from various insurance companies ;make necessary inquiries and requests on behalf of the customer to those companies.
  • Provide quotations and proposals as for all new business accounts.  
  • Issue appropriate documentation as needed to include binders, prepaid receipts, photo inspection forms, auto insurance ID cards.
  • Run MVR, Clue and credit reports to determine eligibility of the insured when quoting.
Required Experience: 
  • A New York State Broker’s License (or the ability to attain licensing upon hire) as well as a strong insurance background with a minimum of three years insurance experience is required.

The ideal candidate will possess a broad knowledge of the underwriting criteria and requirements of all the personal lines insurers and be able to apply them to meet the needs of our customers, to include out of state markets; must have superior communication skills – both written and verbal, the ability to build relationships with customers and co-workers and a desire to provide unparalleled customer service. 

Please email your resume to

Brown & Brown, Inc. is an Equal Opportunity Employer. We take pride in the diversity of our team and seek diversity in our applicants.